Returns & Warranty

Last updated: 5 November 2026

This policy applies to business customers and forms part of our Terms & Conditions. Because we trade business-to-business, goods are not returnable simply because you have changed your mind, unless we agree otherwise in writing.

Damaged, missing or incorrect goods

• Note visible damage or missing cartons on the delivery note at the time of delivery.
• Report any damage, shortage or incorrect item to us in writing within 3 working days of delivery, with your invoice number, photos of the goods and packaging, and serial numbers where available.
• Keep the goods and packaging as delivered until we have assessed the claim.
• Once confirmed, we will replace the goods, supply missing items or issue a credit or refund, at our option.

Dead on arrival (DOA)

If a product does not work when first used, report it within 7 days of delivery with the serial number and a description of the fault. Once the fault is confirmed we will arrange a replacement, credit or manufacturer repair.

Manufacturer warranty

Products are covered by the manufacturer's warranty where the manufacturer provides one, under the manufacturer's terms and for the region stated on your invoice. Faults after the DOA period should be taken to the manufacturer or its authorised service centre; we will help where we can.

Enterprise AI servers and GPUs

Warranty, support and any return arrangements for data-centre hardware (such as NVIDIA DGX and HGX systems and server GPUs) follow the manufacturer's or system integrator's terms confirmed on your order. Seals, serial labels and firmware must not be altered.

What is not covered

• Damage caused after delivery, by misuse, accident, incorrect installation or power issues.
• Products with broken seals or removed or altered serial numbers, unless faulty on arrival.
• Normal wear, cosmetic wear, or software and accounts installed by the customer.

How to start a return

Email Info@mobinetixfzco.com with your invoice number and details. Do not send goods back without a return authorisation from us. Approved returns must be complete, with all accessories and packaging.